BilliardsWear.net- Frequently Asked Questions

Frequently Asked Questions (FAQs)

Q: How long will it take to receive my order?
Q: How is my order being shipped to me?
Q: How do I request a refund or return?
Q: Can I return merchandise that is worn?
Q: What forms of payment do you accept?
Q: Who do I contact if I have a question about my order?
Q: Is the Billiards Wear Web site secure?

Q: How long will it take to receive my order?
Please allow up to 14 days for your order to arrive.

Q: How is my order being shipped to me?
Your order will be shipped UPS Ground unless you have made special arrangements with us.

Q: How do I request a refund or return?
We will be glad to process your request for a refund as quickly as possible. All merchandise or apparel can be returned within 30 days of purchase as long as the product is not worn or used. Damaged product may be returned by contacting the service dept.and will be returned or exchanged at no cost of the customer.

When requesting a refund, please be sure to provide the amount of your refund request, your name, address, zip, and daytime phone number so that we can contact you in case we have any questions. We cannot process your request without this information.

Please allow 2-4 weeks after we receive your package for your refund. Shipping and handling charges are not refundable.

Our Return Address is:
Billiards Wear Customer Service - Returns
5320 herrera ct.
Riverside, CA 92505

Important: Any merchandise or apparel that has been used or worn may not be returned.

Q: Can I return merchandise that is worn?
Any merchandise or apparel that has been used or worn may not be returned.

Q: What forms of payment do you accept?
We gladly accept Visa or MasterCard for our customers convience so we can proccess your order quickly. Orders also can be mailed to Billiards Wear by request on our website. Please make all checks payable to "Billiards Wear" and please include your email address or phone number so once we receive you order by mail we can contact to with the total charges including shipping.

Click here for order form

Q: Who do I contact if I have a question about my order?
Any inquiries can be directed to our customer service department. We can be reached Monday through Friday between the hours of 8AM to 5PM PDT.

Phone: (951) 640-8310
Email: customerservice@billiardswear.net

Q: Is the Billiards Wear Web site secure?
Our Web site is secure. We use the Secure Socket Layer Protocol, supported by most browsers to ensure that ordering information is sent directly to persons affiliated with Billiards Wear and that only persons affiliated with Billiards Wear can decode it. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from www.billiardswear.net, simply notify your credit card provider in accordance with its reporting rules and procedures.